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user_bb414f
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New Member

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Tuesday, February 3rd, 2026

Internet Service Outage opened a ticket and no updates on dispatch

Opened ticket for internet service outage, found that modem/gateway is bad. Requested a dispatch, it was scheduled for this morning between 8-10am PST. It is almost 12pm PST and no communication or update. I took me over an hour to finally get a hold of a live agent yesterday, I have been trying for an hour and counting today. Comcast Business is ridiculous, i made it known that this is a medical facility and yet no communication. Anyone have a supervisor, backline number, email address to escalate? By the way there is a ticket that says OPEN and another one that says CLOSED, this is frustrating. 

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6 hours ago

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Comcast_Peter

Official Employee

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6 hours ago

 

user_bb414f Thanks for sharing what is taking place. Our team is happy to help investigate with you. Please send us your full name and the complete address via our DM. 

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