I have a question on our bill.

There was a service call on 3/19 - the service person stated that it was a comcast issue therefore there would not be a service charge

Responses

Comcast_Thomas

Official Employee

•

15 Messages

14 days ago

user_fcb214 Thanks for posting on our Forum! We can certainly review the work order and see if we are able to remove the charge for the visit. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0