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How to speak to a person regarding service interuptions?

Our medical office received email notification of work in the area for a day last week. The email said internet could be down and we couldn't dial 911. There was NO mention that all phones would also be out. A medical office who continually gets patient emergencies cannot be down at all, let alone the hours per day (beyond the day the email stated) and completely unpredictably. One minute service was fine, then gone. We even had a patient emergency walk in because they said our phone would just ring and ring all morning.

I tried numerous times to speak with someone at Comcast, but because there was a known outage, I could not get to a person. BTW, I received an email this morning that there might be FURTHER interruptions, nearly a week after it started.

This is completely unacceptable to hamstring ANY business, let alone medical.

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Comcast_ThomasC

Official Employee

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72 Messages

2 months ago

Hello @user_8f8b55 and thank you! We really appreciate you being a member of the Comcast Business Family! I understand that you are high priority for your customers medical needs. There will be times when we need to interrupt services temporarily to maintain or enhance the area wide network.

Whether it’s network maintenance, severe storms, or other unplanned events, we know staying connected is critical for running your business. You can access the Comcast Business Service Status Center to quickly check the status of your subscribed services. The Service Status Center detects the status of Business Internet, TV, Voice, Voice Mobility, and Business VoiceEdge services. Within the Service Status Center, you can also check the connection status of your Business Internet modem, learn about scheduled maintenance that may affect your service, and access tips and resources to help stay connected in the event of a service interruption.

There are also several solutions for our different voice services:

To avoid missed calls during an outage, enable one of our Call Forwarding features. Remotely configure call forwarding through My Account or the Comcast Business App.
To dial 911 in an emergency, keep a corded landline phone on hand. Unlike cordless phones, these phones don’t need a separate power source to operate since they plug directly into the wall (RJ11 outlet).
Ensure your backup battery is working. Comcast Business provides a backup battery for all Business Voice and Voice Mobility customers. The battery provides up to eight hours of standby time and up to five hours of talk time. During an outage, make only necessary calls to preserve your battery. Learn how to troubleshoot, install, or order a battery.

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user_8f8b55

New Member

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2 Messages

How can I speak to a person regarding our service interuptions?

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2 months ago

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Comcast_ThomasC

Official Employee

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72 Messages

@user_8f8b55 It would be my pleasure to continue my conversation with you. Could you please send our team a direct message with your full name, business name, and business address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Comcast Business" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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2 months ago

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