New Contributor
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3 Messages
How to File a Complaint
Whom do we contact to file a complaint against the Business Service Rep. that we have had numerous non-communication issues since June, a bad VOIP Install experience, and now he won't reach back out regarding our internet upgrade for our organization. We have requested to speak to his manager and we have not heard back from anyone again.
Comcast_Dilary
Official Employee
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31 Messages
29 days ago
Thanks for posting on our business forums for assistance, user_485588! I'm sincerely sorry to hear about your experience. This is not the support we aim to provide, and we'd like to help report this. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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