New Contributor
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2 Messages
How does one speak to higher tech support?
I have an issue between two brand new Comcast sites that connect with a site-to-site tunnel connected with 2 FortiGates on each end. These circuits are 1 Gpbs x 300 Mbps and they will work fine and have 300 Mpbs right after I reboot the Comcast modems but after a while the speeds drop horrible and I get less than 10 Mpbs over the tunnel as measured with iPerf. The only "solution" I have is to reboot the Comcast modem every time this happens to get the speeds back up but I cannot keep doing this!
Does anyone have any idea what could be causing this? I have turned off Security Edge, any firewall settings and everything else I can think off.
I have een trying to work with tech support but all they do is send techs on site that perform a speed test, conclude the speeds on the local network are fine and leave again. No one seems to be able to help me or understand this problem and they do not want to let me speak with higher tech support.
Comcast_Raf
Official Employee
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9 Messages
2 months ago
Good afternoon @user_8091b7. I can check to see if I can get a ticket opened for you to have this issue further investigated. Send us a direct message with your full name and the business address when you have a moment.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"
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user_8091b7
New Contributor
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2 Messages
2 months ago
Thank you for this answer, I am now trying to get support this way.
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