How do I remove Security Edge forever?

 I have been dealing with this for the past few years. I'm a Comcast business class client, and I lose internet roughly one time per month. It took days the first time to find this out. 

When security edge is enabled, my firewall sees it as tampered DNS, and will refuse traffic. It's doing its job, as my DNS is being modified.

 I have my own firewall, far superior to that of security edge. Not to mention it does much more for us, including VPN.  Every tech that comes out, says this is a problem with everyone that has a static IP address. 

Comcast security edge, hijacks our DNS and routes them through Comcast Edge. I'm sorry, but I do not need Comcast to secure me, and monitor each query that our company makes. I do not require their security, and I need the ability to shut it off on my end. 

Even when I go into account settings, and turn it off...  it's actually on. Tier  1 aswell stating that it is off. It is really still on in the back end. I have to wait a day for technical support to finally get a hold of a tier two tech to actually turn it off.  I have no option of contacting tier 2 support. I have to wait for a phone call, and if I miss it because I'm working. I have no way to call back. 

Then roughly 1 to 2 months (if I'm lucky) later, it receives an update and this starts all over again. 

 I'm sorry, but security edge is nothing but a DNS hijacker. That is how it functions, it's no big secret. I don't need my ISP logging, or knowing all of my internet traffic. I pay just shy of $400 a month for 1gb and 2 phone lines, and I continuously lose internet. 

Noone has been able to do anything for me, and I believe I'm at my wit's end with this. 

Having this internet connection in a computer store, is exactly how I pay this crazy internet bill I have. Seems due to my location, Comcast has a monopoly on the area, and I don't have many other choices. However, I won't lose my business over not having reliable internet.  I have never received a credit for any days I have been down, CR ticket numbers that I receive go suddenly missing on their end. 

 The price is what it is, but you need to be providing me with reliable internet as a business customer.

Could anyone finally get this settled on my account after 2 years of fighting.  Every time this happens, I have to spend a half hour on the phone, trying to tell the tier one tech what the actual issue is. And they always reply back with "it's turned off sir".  No it's not. It just looks off to me and the tier one support. 

 Numerous reports of this out there. You are not supplying quality with security edge, you are simply hijacking and snooping DNS traffic. That's how Security Edge works.

 I need this turned off, or I'll have no other choice but to change providers. I have been a client both home and 2 business locations dating back to early 2000.