How do I receive credit for an outage

Part of the Comcast Business Promise is that if you have an outage, they'll give you a bill credit. We'll, I'm experiencing one now. I've tried a bunch of different ways to get in contact with a person at the 800-391-3000 so I can get that credit. So far, no luck at all. Is there anyway to chaat with a person online or send an email to notify someone of, and to get the bill credit?

Responses

CC_Jacob

Official Employee

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869 Messages

9 years ago

Hello todd_robinson welcome to the forum,

Can you please send me a private message with you account number and date in which you had the outage?

Thank you

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postnetpasadena

New Member

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1 Message

7 years ago

Same issues here. Have had a couple of outages and was promised a credit, don't see it on the bill. PLease assist, thanks.

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user_Phil

Advocate

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1.1K Messages

7 years ago

Hi postnetpasadena and welcome to the business forums.

I can certainly assist with reviewing your bill. Please private message me your full name, the full service address and the phone number associated with your account.

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edwardchristopher

New Member

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1 Message

7 years ago

I'm a consultant and bill by the hour. I lost over a day of work due to an outage in mid-December. I spoke with a ComCast rep who promised an $80 reduction in my bill as compensation. Given that I lost around $1,000 I wasn't very happy with the promised compensation. Of course, I didn't end up getting any compensation on my bill. I emailed ComCast, pointing out their own service agreement and asking what happened to the promised compensation. No reply from ComCast.

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user_Phil

Advocate

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1.1K Messages

7 years ago

Hi edwardchristopher and welcome to the support forums.

I can certainly assist with your billing concerns. Please private message me your full name, the full address and the phone number associated with your business account.

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D

DLSOperations

New Contributor

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1 Message

4 years ago

The replies to these posts and questions are why I am leaving Comcast business. The outages are too frequent and I feel like there are no redundancies in their overall network that help when there are outages. I have lost several hours a month in productivity in my business I am working from home at. The amount of money that Comcast has and the quality of internet and network stability makes me feel the customer is a tertiary concern after shareholders and the bottom line. Shaking my head.

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CC_MartinB

Recognized Contributor

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15 Messages

Hey there, DLSOperations,

Usually we like our customers to make a public post to help out, but since this post is 3 years old and not closed, we can make an exception this one time!

Our team can help. To send us a private message to get started, with your full name, service address, business name, and account number.

"To send a "Peer to peer" / "Private chat message" message to "Comcast Business":

Click "Sign In" if necessary
Click the "Peer to peer chat" icon or https://comca.st/3fZpQkF
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

I no longer work for Comcast.

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4 years ago

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