How do I find our Comcast Business account manager?

I'm posting this in under connectivity because we are currently experiencing connectivity issues.

When we had first signed up, I recall somewhere on our home screen it said Account Manager with a name and contact (email). That person is no longer with Comcast, and I am not sure who our actual account manager is any more - I also cannot find that section in my home screen. Our former manager's manager initially said they would be the contact, but they haven't responded to me in over a month.

Please advise.

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Comcast_Sheila

Official Employee

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23 Messages

1 year ago

Hi there! I am happy to help. Please Private message me to get started.

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

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user_047163

New Member

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2 Messages

When I type "xfinity support", or even just "xfinity", into the recipient (or To) section, nothing shows up in the drop down. I don't even get any results when I search your username "comcast_sheila".

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1 year ago

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Comcast_Linda

Official Employee

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27 Messages

I apologize. The steps for Business is a bit different:

To send a "Direct Message" / "Private chat message" message to "Comcast Business":
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• or https://forums.businesshelp.comcast.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Press Enter to send it"

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1 year ago

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