how do I file a formal complaint

can someone please tell me how to file a complaint against the salesman his supervisor and comcast in general. ready to go to BBB and FCC

Responses

ComcastBiz_Support

Administrator

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261 Messages

6 years ago

I hate to hear that your situation has resulted in the need to file a complaint. We'd be glad to gather the information and pass it on for review and resolution. Please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can have this looked into.

-Gina

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user_ae8dc9

New Contributor

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1 Message

4 months ago

Comcast as cheaters and liars

I called Comcast business customer support as they raised my fee again.

J. Parker from Comcast started to pressure me to buy more Comcast products. When I refused and asked to be transferred to another department for another issue, he just kept me on hold without transfer.

After wasting some time, I hanged up and called Comcast business customer support again, and was told that what J. Parker told me was totally wrong: no wonder he didn't transfer me to another department.

You just cannot trust Comcast and its reps.

My case # is CR181569959

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CC_Sheila

Retired Employee

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27 Messages

user_ae8dc9 Hey there! Thank you for the details. I would love to help. Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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4 months ago

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user_a2142a

New Contributor

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1 Message

17 days ago

How do I start a complaint with Comcast Business/Masergy to obtain a refund?

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Comcast_Eva

Official Employee

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28 Messages

Thank you for taking a moment out of your busy day to contact us through Comcast Business Forums. The best to assist with your billing concerns can be reached at (800) 391-3000. Please let us know if there is anything else we may assist with.

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17 days ago

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user_0c0b71

Visitor

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1 Message

When you find out please let me know I would like to contribute my story to it. I was a long time business customer but the last renewal they changed the sales rep and "retention person" was rude and dismissive - the opposite of what retention should be. Very simply put they try to make more money, but in the process they fail to acknowledge the customers that stick with them on good and bad.

Please let me know any avenue to bypass the reps that got me to want to quit that you've found.

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16 days ago

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Comcast_Aldrik

Official Employee

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31 Messages

Thank you for reaching out to us @user_0c0b71! We regret to hear you had a poor experience. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. To send a Direct Message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

- As you are typing a drop-down list appears. Select "Comcast Business" from that list

- An "Comcast Business" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Like

Reply

16 days ago

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