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user_LD23
1st Topic

New Member

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2 Messages

Thursday, January 22nd, 2026 10:30 PM

How do I file a complaint?

Hello; I am reaching out as a last resort after months of being passed around from rep to rep.  I called in September to coordinate my office move in December and that began months of frustration that continue to this day.  I'm a very small business and the move of two phones and internet one block has been a nightmare.  Reps ignored me, contracts were cancelled quietly and then I was forced to sign successively bad contracts in order to proceed (by the time I knew, it was too late to find a replacement vendor), and the installation fees that were promised to be waived because of the ongoing inconvenience were charged anyway.  Basically, the whole things was a disaster.  Can someone please take the time to review my account and actually do something or am I now speaking into the void?

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9 days ago

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Comcast_AmandaB

Official Employee

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45 Messages

9 months ago

Thank you so much for stopping by for help with your move. This is not at all the experience we want any customer to have, and we would be more than happy to help look into these changes for you. Please send us a direct message to continue.
 
To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here:  https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry, so we can best assist.

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user_LD23

New Member

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2 Messages

Thank you; I just sent the message per your recommendation

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9 months ago

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user_ae1ccd

Visitor

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1 Message

Comcast Business will not move our business services to our new business location and Julius Avorkliyah(who was assigned to our company) would not

ever give me any time's frames for when this would be accomplished. They are holding us hostage, not allowing us to move our

phone number 425-235-777 to our new location, which we have used for 34 years. We also do not have internet services available at

our new location which has dramatically impacted our business. I've spent upwards of 9 hours on the phone trying to get our internet

and phones transferred to no avail.

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9 days ago

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Comcast_Jen

Official Employee

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89 Messages

Hey there, @user_ae1ccd, thanks for reaching out through Comcast Business Forums. This is definitely not the customer experience we want you to have and I would be happy to see what we can do to help with your move. Can you please send us direct message with your name, address and business name?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Comcast Business.”
  5. As you type, a drop-down list will appear. Select “Comcast Business” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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9 days ago

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