New Member
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2 Messages
Having an Aerial Drop line buried underground
9/16-I have an ER051628617 ticket for maintenance to review the aerial drop line at our church location.
This aerial line needs to be buried as republic container services won't pick up their 30 ft container until the line is buried or raised 5-8 feet higher on the building.
Republic previously hit the cable line and it broke away from the side of the building. This situation has happened numerous times before.
I need a site survey from a supervisor with a bucket truck, and a response to bury the aerial line.
Thank you!
Comcast_JosephA
Official Employee
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276 Messages
4 years ago
No problem, thank you for sharing this experience and bringing this to our attention. I apologize for the delay in getting this issue with the outside cable resolved. I know you want this over and done with, and I know I would too! I am not seeing an update on the ticket. Are you able to send a private message so we can continue to help? If you can include your name exactly as it appears on your account, your full-service address, and your account number (or phone number) this would be great!
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TCGV
New Member
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2 Messages
4 years ago
Sent a private message
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Comcast_Gabriel
Official Employee
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298 Messages
4 years ago
Awesome! We will continue in assisting you from there. Please let us know if you have any additional questions or concerns.
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