Great customer service from Jamal

I had a great customer service experience with Jamal who helped me set up our Automated Attendant service. He navigated between legacy and new pages and admin level issues to set up our service. Thank you Jamal!

Responses

Comcast_Ray

Official Employee

•

32 Messages

3 months ago

Hi there, user_8dc51e! Thank you for taking the time out of your day to share your feedback about your experience! I am happy to hear Jamal got the Automated Assistant set up. That is a great service that helps to get calls promptly and consistently! You can even update the Automated Assistant right from your phone!

We would like to gather some further details so we can ensure Jamal is recognized for his hard work.

Please send us a direct message with your full name and complete service address to “comcast_business_community”. To do so, click on the direct messaging icon located at the top right of this forums page. To send a direct chat message to "comcast_business_community":
Here's the detailed steps to direct message us:
-Click "Sign In" if necessary
-Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
-Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "comcast_business_community" there
- As you are typing a drop-down list appears. Select "comcast_business_community" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
-Press Enter to send it"

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