New Member
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1 Message
Formal Complaint
I’ve been a Comcast Business customer since 2008. In 2022, I upgraded to the 1 Gig plan. The promotional pricing expired in 2024, and since then I had already been paying around $300/month without issue. However, starting last month, my bill suddenly jumped to over $600/month with almost no warning.
I called the so-called “Royal Customer Service Team” to cancel the service because the pricing had become unreasonable. That’s when I was told I would have to give a mandatory 30-day notice before cancellation and pay for another full month of service - meaning another $600+ charge.
The problem is that this 30-day cancellation requirement was never clearly disclosed when I signed the upgrade agreement. Charging a customer of more than 15 years another $600 just to cancel service feels completely unreasonable and honestly predatory.
I also repeatedly asked the agent to transfer me to a manager, Ashyley C. The representative kept refusing, saying “the manager can’t change the policy anyway.” I explained that whether the manager could change it or not, I still wanted to speak with one. After being placed on hold several times, I was ultimately told that the manager refused to take the call.
At that point, I have to ask - what is the purpose of supervisors or managers if they refuse to speak with customers during escalations?
I was also promised a callback or email from management, but I still have not received anything.
I intend to file a formal complaint regarding both the billing issue and the handling of this situation. If anyone knows the proper department, regulatory agency, or escalation path for formal complaints against Comcast Business, please let me know.
Comcast_Cliff
Official Employee
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6 Messages
15 hours ago
Hello @user_7c8e57, and thanks for posting your concerns on our Comcast Business Support Community forums.
Thanks for taking the time to share this experience. We understand how frustrating it can be to see an unexpected increase in billing, especially after being a longstanding Comcast Business customer, and it’s concerning to hear how the cancellation and escalation attempt were handled.
This isn’t the experience we want for our customers, and your feedback around communication, billing transparency, and escalation support is important to us. We’d really like the opportunity to review the account details, the recent pricing change, and the concerns you raised about the cancellation notice and management followup.
Please reach out to us directly via private message or Modmail with your business name, service address, and the best contact information. Our team can take a closer look and make sure your concerns are properly addressed by the right group.
We appreciate you bringing this to our attention and giving us the chance to help.
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Comcast_Cliff
Official Employee
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6 Messages
15 hours ago
To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that.
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.
(edited)
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