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user_25be99
1st Topic

New Member

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1 Message

Thursday, November 13th, 2025

Expired debit gift cards

I inadvertently let$750 worth of gift cards expire as I was waiting to use at Christmas.  

Please help me retrieve this.  I am mortified I let this happen. 

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Updated 

2 days ago

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Comcast_Roberto

Official Employee

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42 Messages

4 months ago

Hi there and welcome to Comcast! I am sorry to hear that the gift cards, have expired. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

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user_509066

Visitor

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2 Messages

Hi there,

There is no option for "Xfinity Support" in drop down list...

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3 days ago

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Comcast_Kassie

Official Employee

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30 Messages

 

user_509066 Shoot! I'm sorry to hear you are running into some difficulties. Are you logged in? 

 

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3 days ago

0

user_509066

Visitor

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2 Messages

Yes, I am logged in however I do not see Xfinity Support option

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2 days ago

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Comcast_Kassie

Official Employee

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30 Messages

@user_509066 I understand. Let's see if we can get you in the right direction. Please try these instructions, and let me know if you run into any issues. 

 

 

Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

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2 days ago

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