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New Contributor
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2 Messages
Wednesday, October 15th, 2025
error message when click on payment
I am trying to make a payment either a one time quick pay OR via my account sign in. Both ways I get an error message with no explanation or suggestion on how to troubleshoot. It will just say "Sorry! Something went wrong".
Question
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Updated
4 days ago
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Responses
user_197339
New Contributor
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2 Messages
4 days ago
Also, I have been paying my bills for years, not new to paying either way.
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Comcast_Kei
Official Employee
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42 Messages
4 days ago
@user_197339 Thanks for reaching out. I'm sorry to hear you're having an issue making payment. Our team can help.
Are you using the XFINITY App or the website at https://www.xfinity.com/overview?
Have you tried both, or using a different device and web browser to see if that error persist?
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