Early termination charges??

I have to disconnect my service early due to moving. How do I get the early termination monthly charges waived? No other utility does anything like this when you stop service. The monthly fees are significant with a year or more left in the “contract”. I am extremely dissatisfied with Comcast’s response to this so far. Worst customer service I’ve ever encountered. Please advise.

Responses

CC_Valerie

Recognized Contributor

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26 Messages

3 years ago

Hi there, @user_bdf10f, thank you for taking the time to post on our Comcast Business Forums. I am sad to hear you will be disconnecting your services due to an upcoming move. Have you reviewed the area you are moving to and is transferring services an option for you?

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user_bdf10f

New Contributor

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5 Messages

@Comcast_Valerie Im moving to a different state with a new service provider. Internet is already installed at my new location.

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3 years ago

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CC_Valerie

Recognized Contributor

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26 Messages

3 years ago

Thank you for confirming that infromation, @user_bdf10f. I understand you are unhappy with the Early Termination Fees. We certainly want to ensure we get you in touch with someone to assist you with these concerns. We have limited options regarding account and billing specific details on these platforms. Have you already reached out to our Comcast Business phone support team?

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user_bdf10f

New Contributor

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5 Messages

3 years ago

Yes. They said I either pay the fees or find someone to transfer service to.

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user_c461b8

New Contributor

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1 Message

3 years ago

What are the termination fees? We have a business account, but we are closing the business due to the major economy problems.

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CC_Ethan

Trusted Forum Contributor

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51 Messages

@user_c461b8. I recommend calling our business support to disclose any fees and for any options due to closing.

1-800-391-3000

I no longer work for Comcast.

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3 years ago

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user_bdf10f

New Contributor

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5 Messages

I have closed my sole proprietorship and am moving to another state where I won’t have Comcast. Still, Comcast will not budge on the early termination fee except for giving me a small credit. They’ve “lowered” the penalty to $35 per month for the remaining of the contract, which is over a year in my case, so substantial. Their stance pretty much guarantees that I will never use Comcast again but they don’t seem to care about customer service at all.

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3 years ago

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Comcast_Raul

Official Employee

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41 Messages

Hello, @user_bdf10f. I apologize for the inconvenience the early termination fee is causing you. I would be more than happy to review your account to see what type of promotion was signed.

Is this for a business or residential account?

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3 years ago

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user_bdf10f

New Contributor

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5 Messages

It’s a business account but I work in my home.

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3 years ago

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CC_Ethan

Trusted Forum Contributor

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51 Messages

@user_bdf10f. We can review if you would like, but if they have already offered a reduction in fees it will be the final say. We would just confirm it is correct for the amount of time.

I no longer work for Comcast.

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3 years ago

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user_80ad40

New Contributor

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1 Message

5 months ago

I am having the same issue, and they would want to charge me $490 for canceling the agreement.

The worst customer support, and I will switch all five lines and+ business internet.

We want to cancel because we are unable to pay the amount, and the business no longer makes a profit, but it would still charge you that amount of money.

All of those do not make any sense.

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