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spino_leo
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New Contributor

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4 Messages

Sunday, February 9th, 2025 3:13 AM

Do email notifications work on this forum?

I'm trying to deal with support via direct message (DM), but I do not receive email notifications when someone responds to the DM.  I've now missed information about a technician visiting the support site because I cannot manually check for messages every hour.

I've checked my forum preferences and I'm opted into email notifications. I've also checked my spam folder and can confirm that they are not being sent.

Do they work for anyone else?

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29 days ago

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farrow

New problem solver

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24 Messages

29 days ago

Nope.  Not for me.  @support how about fixing this?!

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Comcast_Benjamin

Official Employee

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51 Messages

 

farrow Please send a DM with your information so that we can get the request submitted.

 

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29 days ago

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farrow

New problem solver

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24 Messages

@Comcast_Benjamin​ I would but I don't see your name in the list !!  There is a Comcast_BenB is that you?  I sent one to support.

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29 days ago

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Comcast_Benjamin

Official Employee

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51 Messages

 

farrow Unfortunately, that is not me. If you're unable to send a DM, that is ok and we're sorry if it's giving you some trouble. Please call our Comcast Business Support Team at (800) 391-3000.

 

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29 days ago

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farrow

New problem solver

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24 Messages

@Comcast_Benjamin​ ok !! nothing is surprising me about this.  Had a lot of the same issues with contacting you since I have been a customer from way back in 2010, you would have thought you would have got them sorted by now LOL

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29 days ago

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Comcast_Ron

Official Employee

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6 Messages

I really do wish we could assist more, but you would need to reach out to the Business team for further assistance. Is there anything else that I can help you with at this time?

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29 days ago

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