New Member
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2 Messages
Deaf. Unable to get any support.
I'm deaf. Support chat has repeatedly told me that there are no options for them to help me reach the loyalty team except by phone. A phone that is useless to me. 3 support chats telling me to go get someone else to call for me. How am I supposed to renew this account?
How is this legal? Is this an ADA complaint? I'm feeling lost here.
Comcast_Adrienne
Official Employee
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48 Messages
6 months ago
Hey there, user_da754f! Thank you so much for taking the time to reach out to us here on the Comcast Business Forums! I am very sorry to hear about the experience with getting support with your account, it certainly is not what we want for our customers. I would be happy to look into any account specifics with you. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
• - As you are typing a drop-down list appears. Select “Comcast Business" from that list
• - A “Comcast_Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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