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New Member

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2 Messages

Wednesday, November 1st, 2023 4:45 PM

Comcast business retention is useless

I recently bought a business on September 1st. I already had called and set up a new contract. I get a call from retention department and previous owner advising me to do a transfer of ownership. I was hesitant because his bill was few hundred dollars more than what I was quoted. I go along with their advice and do a transfer of ownership. My new contract price with better speed and more tv channels was roughly $250 compared to his $500-600/month. 

I did the transfer of ownership and I was told by Brian Morgan (retention department) he will get me under contract with same price. He does and installation team came out and was confused because there was NOTHING TO INSTALL. Since this was a transfer of ownership and getting under a contract. All equipment was already there. Brian says they needed to install a booster. Well now my account never got the install so it was pending for a few days. Kept calling to get this fixed. Two billing cycles passed and my bill was nearly $2700!!!  Kept calling and calling and the tech oils keep saying Brian needs to fix it since there is a lock on it??. Also calling Comcast is the most annoying thing since you have to deal with the stupidest automated system. Now it’s been nearly 50 days later and nothing. Finally a person decides to help me but I need to pay $1100 and they will credit me after I get under contract which again Brian has to do. So now after paying I email Brian again and it’s been 10 more days and Brian Morgan has no solution.

I also asked to speak with a supervisor weeks ago and no call back them either. 

If there is any competent employees at Comcast, please help. 

Official Employee

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37 Messages

1 year ago

Hey there, @user_70055a! I am very sorry to hear about the experience with getting your services moved/installed from the transfer of ownership, it certainly is not what we want for our customers. Can you please send us a DM to so we can dig into this further?

 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list which appears. The "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

New Member

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2 Messages

[Edited: Personal Information]

(edited)

Official Employee

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82 Messages

 

user_70055a Hi there! Can you please remove your personal information from this thread and send it via direct message? 
 

• Click "Sign In" if necessary

 

• Click the "Direct Messaging" icon in the top right corner

 

• Click the "New message" (pencil and paper) icon

 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

 

• - An "Comcast Business" graphic replaces the "To:" line

 

• Type your message in the text area near the bottom of the window

 

• Press Enter to send it

 

(edited)

New Contributor

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1 Message

1 year ago

Did you ever happen to get any actual help?  We've spoken with and emailed w/multiple Comcast agents needing help with similar situation problems and all we keep getting is a pile of crickets while billing continues to accrue... beyond frustrating and the epitome of the kind of customer service you do not want representing your huge tycoon of a business.   I see their response and wonder if you had any success with it... it doesn't seem to be convenient at all.

New Contributor

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4 Messages

1 year ago

Yes, let us know if they resolved this.