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user_e78445
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Thursday, October 15th, 2026 2:42 AM

Comcast Business refuses to send me a transfer PIN for transferring wireless service

I really don't know what to do. I am transferring wireless service to another provider and after verifying my account via text multiple times, the one text that is not sending is the text message with my transfer PIN.  After speaking with Business Support for over 90 minutes, I was told I was being transferred to a supervisor. I sat on hold for another two hours before giving up. Obviously, I really need this PIN number. I've already files the complaint with the FCC. What else can I do to get some attention from Comcast Business?

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11 hours ago

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Comcast_Benjamin

Official Employee

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11 hours ago

 

user_e78445 Hello! Thank you for reaching out. We are sorry that you've had such a difficult time getting assistance with your account. When you can, please send a Direct Message so that we can look into this further.


Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "Start a New Conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Comcast Business" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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