Comcast Business Mobile just charged me $190 for service, without my phone numbers being ported yet.

So I was talked into switching from T-Mobile to Comcast Business Mobile. I waited for my SIM cards to show up in the mail and when they did I tried to activate 1 of my 5 lines. I put in the SIM that had my name on the card and waited. It would never activate so I put my T-Mobile SIM back in since I was going on vacation.

When I got back I tried again to activate with the same problem. I finally took my phone into the Xfinity store where they tried to get the phone to activate, they eventually blamed it on my phone being too old and slow to activate (Iphone SE 2nd Gen). With this response I decided to try support when I got home.

Any how, long story short, some of my SIM Cards where swapped on the cardstock with the names. Once I matched up the IMEI to SIM number they activated right away.

Now I have a bill for $190 for a service that had done nothing but cause me a headache.

I don't think it is great customer service to point to a contract and say it says right here that we start charging 7 days after the SIM cards are shipped.

Obviously I tried to activate and port my numbers following the instructions. 

So I end up calling billing support and Angelica wasn't able to get me a credit for the $190. So I get her supervisor Martin. He tells me that it is my fault that I put the wrong SIM cards in the phones and that he won't issue a credit. So I asked for his supervisor and he says that he doesn't have a supervisor. So I ask for his last name and to be escalated to his manager.

Martin doesn't give out his last name, which I guess is fair since they have all of my information.

Well the Manager is on vacation and will have to give me a call back someday. 

Really great service Comcast, way to go!