Comcast Business log in has stopped working on main browser

After signing into my business account yesterday on Microsoft Edge, I was prompted to confirm with a 6-digit code, and I selected to remember the browser and not ask again. Since then, whenever I try to log in again, I keep getting an error message that just says "Something happened, please try again" every time. I tried on my phone, in a different browser, and in incognito mode on the original browser, and all those worked, after asking for a 6-digit code each time. Now, even after clearing cookies and cache, I still cannot log in to the account in the non-incognito, browser. What can I do so that the website will allow me to log in again?

Responses

Comcast_Roberto

Official Employee

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27 Messages

2 months ago

Hi there and welcome to Comcast @user_86e95b. I am sorry to hear that your login to our Comcast Business is not working. Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary

Click the "Direct Message" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_7223

1 Message

I have the same issue also. Cannot login with Microsoft Edge but can login with Firefox on the same computer.

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1 month ago

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Comcast_Billie

Official Employee

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92 Messages

user_22df70 Thank you for taking the time to reach out to us here on our Comcast Business forums. This is definitely not the experience we want for our valued customers. Can you confirm if you have already tried to clear your cache and cookies, including any log in information for your Comcast Business account, close Edge and then reopen it to try and log in?

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1 month ago

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User0809

1 Message

I have the same issue as well. It says response took too long and that message came up immediately .

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2 days ago

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Comcast_Jorge

Official Employee

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36 Messages

Hello there User0809 and thanks for you allowing us the opportunity to help. We are sorry you are having issues trying to log in, and our team is here to assist. How are you trying to log in via our app or site?

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2 days ago

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user_5edb5a

New Contributor

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1 Message

2 months ago

I’m having the same exact issue. I can’t even get into the Comcast business mobile website without being redirected to the main business page. I just got this business internet last week and these tech issues is not a good look.

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Comcast_Billie

Official Employee

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92 Messages

@user_5edb5a Thank you for taking the time to reach out to us here on our Comcast Business Forums. We appreciate you bringing this to our attention. I can understand the frustration if you aren't able to access all the features and benefits because you aren't able to get logged into our website. I would be more than happy to see how we can help from here. To get started, please send us a DM to Comcast Business with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Reply

2 months ago

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user_6a27ff

New Contributor

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1 Message

2 months ago

I haven't been able to log into my account all week and pay my bill. Any time I press "Pay Bill" or "Set Up Autopay" I get a "Bad Connection Error". I can't even log into my account today unfortunately.

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Comcast_Aldrik

Official Employee

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27 Messages

Thank you for reaching out to us on our business forums @user_6a27ff! We regret to hear you’ve been experiencing difficulties with making a payment online. Are you having issues in the Comcast Business app and our website?

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2 months ago

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user_196923

New Contributor

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1 Message

11 days ago

I see several comments with issues access our accounts to pull copies of Statements/invoices. Yet no resolution to assist us. With the amount of money we are paying for services this is not acceptable. What is the answer to accessing our accounts consistently without having to call for assistance every single month? It is extremely irritating when trying from the day the statements are to be available to retrieve a copy with no success and then to receive late fees added every single month due to non-access. Some months we do receive our email with the paperless option, others none. We have attempted everyway possible to access our account(s).

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Comcast_Paula

Official Employee

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26 Messages

Hello user_196923. Thanks for reaching out to us on our Comcast Business Support Community site. I'm sorry to read that you are having such trouble with accessing your account to pull the statements and that some months the email with the paperless statement is not received. I know how vital it is to access your account and having late charges on top of it due to the access issues is maddening. I will help find the full resolution for us.

In many cases we are finding that there's an issue with the browser trying to access the account, and simply using a private / incognito mode resolves that issue. With other customers I have found an access issue with the email address that was in use. No matter what it is we would love to help out and make sure that you can fully access your account and that your monthly statement is being received regularly.

Please send us a direct message with your full name, full address, and phone number. • Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
As you are typing a drop-down list appears. Select "Comcast Business" from that list
An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Like

Reply

11 days ago

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