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Comcast Business log in has stopped working on main browser

After signing into my business account yesterday on Microsoft Edge, I was prompted to confirm with a 6-digit code, and I selected to remember the browser and not ask again. Since then, whenever I try to log in again, I keep getting an error message that just says "Something happened, please try again" every time. I tried on my phone, in a different browser, and in incognito mode on the original browser, and all those worked, after asking for a 6-digit code each time. Now, even after clearing cookies and cache, I still cannot log in to the account in the non-incognito, browser. What can I do so that the website will allow me to log in again?

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Comcast_Roberto

Official Employee

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36 Messages

11 months ago

Hi there and welcome to Comcast @user_86e95b. I am sorry to hear that your login to our Comcast Business is not working. Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary

Click the "Direct Message" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_7223

1 Message

I have the same issue also. Cannot login with Microsoft Edge but can login with Firefox on the same computer.

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10 months ago

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Comcast_Billie

Official Employee

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112 Messages

user_22df70 Thank you for taking the time to reach out to us here on our Comcast Business forums. This is definitely not the experience we want for our valued customers. Can you confirm if you have already tried to clear your cache and cookies, including any log in information for your Comcast Business account, close Edge and then reopen it to try and log in?

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10 months ago

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User0809

1 Message

I have the same issue as well. It says response took too long and that message came up immediately .

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9 months ago

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Comcast_Jorge

Official Employee

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45 Messages

Hello there User0809 and thanks for you allowing us the opportunity to help. We are sorry you are having issues trying to log in, and our team is here to assist. How are you trying to log in via our app or site?

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9 months ago

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user_5edb5a

New Contributor

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1 Message

11 months ago

I’m having the same exact issue. I can’t even get into the Comcast business mobile website without being redirected to the main business page. I just got this business internet last week and these tech issues is not a good look.

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Comcast_Billie

Official Employee

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112 Messages

@user_5edb5a Thank you for taking the time to reach out to us here on our Comcast Business Forums. We appreciate you bringing this to our attention. I can understand the frustration if you aren't able to access all the features and benefits because you aren't able to get logged into our website. I would be more than happy to see how we can help from here. To get started, please send us a DM to Comcast Business with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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11 months ago

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user_6a27ff

New Contributor

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1 Message

10 months ago

I haven't been able to log into my account all week and pay my bill. Any time I press "Pay Bill" or "Set Up Autopay" I get a "Bad Connection Error". I can't even log into my account today unfortunately.

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Comcast_Aldrik

Official Employee

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31 Messages

Thank you for reaching out to us on our business forums @user_6a27ff! We regret to hear you’ve been experiencing difficulties with making a payment online. Are you having issues in the Comcast Business app and our website?

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10 months ago

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user_196923

New Contributor

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1 Message

9 months ago

I see several comments with issues access our accounts to pull copies of Statements/invoices. Yet no resolution to assist us. With the amount of money we are paying for services this is not acceptable. What is the answer to accessing our accounts consistently without having to call for assistance every single month? It is extremely irritating when trying from the day the statements are to be available to retrieve a copy with no success and then to receive late fees added every single month due to non-access. Some months we do receive our email with the paperless option, others none. We have attempted everyway possible to access our account(s).

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Comcast_Paula

Official Employee

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28 Messages

Hello user_196923. Thanks for reaching out to us on our Comcast Business Support Community site. I'm sorry to read that you are having such trouble with accessing your account to pull the statements and that some months the email with the paperless statement is not received. I know how vital it is to access your account and having late charges on top of it due to the access issues is maddening. I will help find the full resolution for us.

In many cases we are finding that there's an issue with the browser trying to access the account, and simply using a private / incognito mode resolves that issue. With other customers I have found an access issue with the email address that was in use. No matter what it is we would love to help out and make sure that you can fully access your account and that your monthly statement is being received regularly.

Please send us a direct message with your full name, full address, and phone number. • Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
As you are typing a drop-down list appears. Select "Comcast Business" from that list
An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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9 months ago

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user_beb120

New Contributor

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3 Messages

8 months ago

It simply does not work on the Browser or Chrome.

The only way it works (temporarily) if you login through private/incognito mode. You might be able to access some of the pages, however you will end up getting the same error at some point (if you do, close private/incognito tab completely and start over)

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Comcast_Jorge

Official Employee

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45 Messages

user_beb120 Thank you so much for your reponse and effort on this. Have you tried clearing the cookies and cache as well? We are here to help and make sure you get access.

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8 months ago

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user_beb120

New Contributor

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3 Messages

@Comcast_Jorge Clearing cache & cookies helps (that's why I suggested incognito/private mode), however it's a temporary solution, it works for a a few min and then the same error appears.

The issue is obvious "HTTP Error 400. The size of the request headers is too long.", meaning that cookies stored are too big.

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8 months ago

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Comcast_Brad

Official Employee

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11 Messages

Did you toggle the 'remember the browser' option as the OP mentioned. If so, have you attempted to reset the options on the browser to default for that page?

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8 months ago

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user_be3a52

New Contributor

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1 Message

4 months ago

What it Comcast doing to resolve this issue with having to clear cache every time you sign in. Please stop responding as though this is an individual issue. Is Comcast looking into this as a host system issue?

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Comcast_ThomasC

Official Employee

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72 Messages

Hello, @user_be3a52

Sorry for this inconvenience. Since this is happening to multiple people we should open a ticket under your account and have our engineering team take a look. To get the proper attention on this issue could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Comcast Business" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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4 months ago

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user_beb120

New Contributor

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3 Messages

@user_be3a52 based @Comcast_ThomasC response, it does not look like they are not looking into this.

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4 months ago

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user_dfa8ab

New Contributor

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1 Message

3 months ago

Comcast. We are business customers who pay a premium to have better speeds and priority upon running into issues. I have been trying to log onto the website to try and pay my mobile bill for a week and still am receiving the “ Sorry something went wrong, please try later” asinine message. I see that there are many customers who are experiencing this issue over a ridiculously long time. FIX IT!!!

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Comcast_Jonathan

Official Employee

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5 Messages

Good evening user_dfa8ab! I certainly understand the importance of being able to make your payments conveniently, and we want to ensure this is resolved. In order for us to look into this further I would want to get some additional information.

To get the proper attention on this issue could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Comcast Business" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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3 months ago

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user_668816

New Contributor

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2 Messages

3 months ago

Fix your website! Obviously this is a much bigger issue than a single user error. Unacceptable for a company of your size.

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user_668816

New Contributor

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2 Messages

3 months ago

Fix your website. This is obviously a much bigger issue than a single user error. Completely unacceptable for a company of your size.

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Comcast_Billie

Official Employee

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112 Messages

user_668816 Thank you for taking the time to reach out to our Comcast Business Forums. Can you clarify what type of error you are running into with our website so we can better assist you?

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3 months ago

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user_e0cab3

New Contributor

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1 Message

3 months ago

You guys suck. Your website is broken in so many ways and your customer service insists it’s an individual issue, obviously it is not since everyone is experiencing it

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Comcast_Airelle

Official Employee

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88 Messages

user_e0cab3 Hi there! We are sortry to hear you are ahaving issues with our website. Can you tell us more about the issues you are having with your account or service?

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3 months ago

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user_bf0c49

New Contributor

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1 Message

2 months ago

I have the same issue - cannot sign into Comcast business to access a hotspot. I've tried Safari and Firefox, neither work. But my Lenova PC logs in, no problem,. Have not found a solution, and Comcast is no help - I can't even get anyone on the phone to help. Comcast is hugely disappointing right now.

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Comcast_Thomas

Official Employee

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20 Messages

user_bf0c49 I can certainly understand the frustration when things are not working properly. Our team can help gather more information to help troubleshoot this with you, or create a ticket for our backend support if needed as well. Are you receiving an error message or code when trying to sign in to a hotspot?

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2 months ago

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