Closing account

Hi there

We're moving out of state and trying to close our account. Its been a complete struggle. Called Customer Service 800# multiple times but got bounced around with no clear answer on how to close my account. Last customer service person gave me an e-mail address to send the request to and said that's the only way to do . I got a rejection response saying its the wrong department with no further instructions. Any recommendation on how/who to contact, would be appreciated.

Responses

Comcast_Benjamin

Official Employee

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37 Messages

2 years ago

@Wanda Hello! Thank you for reaching out to us here on our Comcast Business Community Forums. We can certainly assist you with your request and we do apologize for any negative experience you have had with us. We'll need you to send us a Private Message with your full name and service address to locate your account. Here are some instructions on how to send us a PM in case you need them:

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

We look forward to speaking with you further.

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