Customer Service

Get answers from Comcast Business Specialists and Customers like you

Cashed Check Payment Applied To Wrong ACCT- Customer Support keeps closing the ticket!!

Please send an email address so I can upload a copy of the cashed/deposited check payment that was applied to the wrong account!

Support opens a ticket stating they're sending me an email where I can upload the check copy to a portal. The email never comes and the ticket gets closed!

Responses

Oldest First

Selected Oldest First

Comcast_Gabriel

Official Employee

•

313 Messages

4 months ago

user_2d7a6a, Hi there! Thanks for taking the time out of your day to contact Comcast Business over forums. I can understand the inconvenience caused by a cashed/deposited check payment applied to the wrong account. I am sorry to learn about this experience with the tickets being opened and you never receiving that email to upload the check copy. You've come to the right place. Our team of experts is happy to help with this over social media. To get started, please send us a direct message with your first/last name and full address

by clicking the "message" icon in the upper right page of the forum page. Once you click on that, input our shared handle Comcast Business to send us a private message.

0