Skip to content
Skip to main content
user_ba48b1
1st Topic

New Member

 • 

1 Message

Saturday, February 10th, 2024

Card fulfillment

I want to check the status of my promotional 1000 dollar comcast business card for [Edit; "Personal Information"]?

Question

 • 

Updated 

1 month ago

 • Edited

770

4

0

Oldest First
Selected Oldest First
Comcast_JustinC

Official Employee

 • 

36 Messages

2 years ago

Hello, @user_ba48b1 thank you for taking time out of your day to create a post, you have contacted the right place for assistance in regard to your Visa prepaid card inquiry. Here is a great article that will go over how check your Visa promotional status: https://business.comcast.com/support/article/account-management/visa-prepaid-card-fulfillment-for-comcast-business-customers. 

 

Please let me know if you need anything else. 

3

0

user_47e9a7

Visitor

 • 

1 Message

@Comcast_JustinC​ will you supply the phone number to the fulfillment center.

Like

Reply

1 year ago

0

Comcast_Xanadu

Official Employee

 • 

3 Messages

We don't have a number for the team, the website will check the status of your card. It does have to be more than 90 days since the installation to allow for processing. If it has been more than 90 days and the website does not provide additional information, we can help.

Like

Reply

1 year ago

0

user_fdbe31

Visitor

 • 

2 Messages

Not true. The card fulfillment phone number is: (800) 211-4131. I'm having the same issue. It's been a year since I was promised my card and I've still received nothng!

Like

Reply

3 months ago

0

ittelecom

New Contributor

 • 

11 Messages

10 months ago

My problem is this site does not want to load regardless of what browser I use or cache I clear.  It always times out.

2

0

Comcast_Kei

Official Employee

 • 

42 Messages

@ittelecom I’m sorry to hear you're having an issue with accessing our website at https://business.comcast.com/support/article/account-management/visa-prepaid-card-fulfillment-for-comcast-business-customers 

Have you tried using a different device?

Are you able to access the website if you use incognito mode?

Like

Reply

10 months ago

0

user_fdbe31

Visitor

 • 

2 Messages

I have exactly the same problem.

Like

Reply

3 months ago

0

JBA271

New Contributor

 • 

3 Messages

8 months ago

I have the same issue, except for mine says it's authorized and they sent it 01/31/2025 ..it's not here still, which is weird. Any help?

2

Comcast_Billie

Official Employee

 • 

112 Messages

 

JBAEZ Thank you for taking the time to reach out to us here on our Comcast Business Forums. I definitely understand the concern if you haven't received a gift card you were eligible for yet. The gift cards can take 4-6 weeks after being approved to be mailed out. I would be more than happy to take a look though and see what is happening with the gift card. Please send us a DM to Comcast Business with your full name, service address and the phone number associated with the account.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it


 

Like

Reply

8 months ago

0

JBA271

New Contributor

 • 

3 Messages

I mean honestly I called this number several times I’ve also even checked on the portal if it says it’s authorized and sent or whatever and it should be there all last week and then I shouldn’t be going to extra extra steps just to get the card you know what I mean it’s not my issue but it just seems deceptive. 

Like

Reply

8 months ago

0

user_46af09

New Contributor

 • 

1 Message

1 month ago

Helllo, I’ve been mailed out a $1000 promo business gift card on September 3rd. I’ve called to check in multiple times and they’re saying it’s been mailed, but today’s September 19th and I still haven’t received it. The website to check the status don’t work but I call almost every day to check. Has anyone had this issue? After the promo card is mailed out about how long does it honestly take to receive?

(edited)

1

0

Comcast_Benjamin

Official Employee

 • 

45 Messages

 

user_46af09 We suggest contacting our Comcast Business Fulfillment Team at (800) 211-4131 again. If you were notified that it has been mailed, they should be able to help narrow down when you should expect to receive it.

 

Like

Reply

1 month ago

0