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fzito1959

New Member

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1 Message

Sunday, September 13th, 2015 7:00 AM

Can't link account

I am trying to link my accounts together but the system tells me that "an account that has already been activated can't be linked to another account". The only reason I activated the account was because I was told to by the Comcast Customer Service. How do I delete this online account and start over?

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11 years ago

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CC_John

Retired Employee

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1.9K Messages

11 years ago

Hi fzito1959.  It will be necessary to delete all email accounts currently assigned to the account the you want to have linked to your primary/main account number.  Also the primary/main account must have an active primary email address.  Please let me know if further assistance is needed to resolve this issue.

 

Thank You

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