Can't get xfinity to port my phone number of 17 years

Ive had the same phone number since this business opened - 17 years ago. It's on all our marketing materials, internet & website guides, area directories, and over 50,000 brochures. We changed our service to AT&T after months of frustration over Xfinity unrelable service and increasing monthly bills. They tell me the number is availble, but when I speak with AT&T they say it's still in Xfinity's pool of numbers and there is nothing to do. I get the run around when I call Xfinity. They say its avaiable, AT&T says it isn't. I have made an official complaint with the FCC today. Any other suggestions?

Responses

Comcast_Marshante

Official Employee

•

7 Messages

19 days ago

Greetings @user_e052e6! Thank you for taking the time out of your day to leave a post. I hope your week is off to a great start. Sorry to hear that you have been encountering issues with having your number ported to another carrier. If you could send our team a direct message with your full name, business name, and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select Comcast Business. Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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