Can't get to monthly statement

Our installation was completed on 9/26. Received an email on 9/29, stating that our billing statement was ready. Clicking on the "view statement" link in the email gets to the sign in page. After signing in, there is a very quick glimpse of what looks like billing information, but then it quickly redirects -- sometimes to a page that says "something went wrong", and sometimes to a page that says "prepare for installation". Help! How can I view the monthly statement??

Responses

Comcast_Antoine

Official Employee

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36 Messages

1 year ago

Hey there @user_131a02! Thank you so much for being an Xfinity customer and reaching out. This is the first time you've tried to view your bill? If so, do you know of any other UserIDs on the account?

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user_131a02

New Contributor

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11 Messages

Yes, first time, first bill. No other user ids on the account, as far as I know. Thanks for your quick response. I hope you can help!

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1 year ago

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Comcast_Antoine

Official Employee

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36 Messages

No problem

Click the "direct messaging" icon or https://comca.st/3lv0gXz

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 year ago

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user_131a02

New Contributor

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11 Messages

Link you provided results in "page not found". There is no "Xfinity Support" in the drop-down list. ??

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1 year ago

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user_131a02

New Contributor

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11 Messages

Does it matter which browser I'm using? (I'm using Opera.)

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1 year ago

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Comcast_Antoine

Official Employee

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36 Messages

1 year ago

Okay, I have some ideas as to what happened. I'll have to look at your account to be sure and to fix this for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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user_131a02

New Contributor

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11 Messages

1 year ago

Thank you. Xfinity Support doesn't seem to be in the drop-down choices. Neither does Comcast_Antoine. Can you say more about how to send you a private message? Confused.

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Comcast_Antoine

Official Employee

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36 Messages

Sorry about that. You still should be able to get there how you did before. What options do you see under Xfinity in the drop down?

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1 year ago

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user_131a02

New Contributor

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11 Messages

When I type in Xfinity, it says "no results found".

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1 year ago

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Comcast_Antoine

Official Employee

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36 Messages

Can you try clearing your cache and cookies and if that doesn't work trying a different browser?

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1 year ago

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user_131a02

New Contributor

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11 Messages

Cleared cache and cookies - still says "no results found" when I type in "Xfinity". Tried a different browser - still get "no results found". Can you somehow direct message me? Or can I provide some minimal info here, so that you can look at my account? Maybe business name and last 4 digits of account number?

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1 year ago

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Comcast_Paula

Official Employee

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26 Messages

For privacy, we can't allow those details to be shared within the post, and unfortunately we do not have the ability to initiate a direct message. Are you able to open a private window in Opera and try to send us a direct message while in private mode?

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 year ago

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