Can't get an Account Number after having an Order Number

I've had an order number for three weeks and I still can't get an account number. Every time I call customer service I'm told that my order is in "build account" status and I can't schedule my installation until an account number is created.

My next door neighbor and I placed orders on the exact same day and they're already installed. I need someone to explain to me what it holding up this process, and who I need to talk to to get this expedited.

Responses

CC_Cassandra

Contributor

•

19 Messages

3 years ago

Hi @vinthms! Thank you for joining us on the Comcast Business Forums. I'm sorry to see that's happening, and as a customer myself I know I'd be frustrated with waiting to get things started. Our team would be happy to help! Can you please send us a direct message with your first and last name, business name, and address?

• Click "Sign In" if necessary

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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