New Member
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1 Message
Can't access Wifi Pro
Can't access Wifi Pro, the only option it gives me to login is a security key, which I don't and never had. Can't get a call back from a Tech to resolve the issue. My WiFi Pro portal isn’t provisioning—my devices are stuck in a security‑key lockout, and I need Tier 2 to reprovision WiFi Pro and clear the passkey credential so the device can reconnect. This has been ongoing for quite some time and I'm paying for a service that has been unavailable !!
Comcast_Billie
Official Employee
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123 Messages
1 day ago
@user_385591 Thank you for taking the time to reach out to us here on our Comcast Business Forums. I would love to take a closer look to see what's happening with the Wi-Fi Pro. We definitely want you to be able to enjoy your services. Please send us a DM to Comcast Business with your full name and address to get started.
Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Comcast Business" in the "to" line and select "Comcast Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
[Edited to correct the DM instructions]
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