Cannot log into businessclass.comcast.net - Terms and Conditions "stuck"

Same issue, I can't login to my account with any browser due to "terms" best part is that my payment on file has expired and now I am forced to sit on the phone...

Resolving this issue took 2 calls, first call the support person claimed they could log in without issue, clear cache and try again (wasn't in front of my computer).  Obviously this didn't work, the second call which lasted an hour had the call escalated to tier 2 while I was on the phone and they were able to resolve it.

Not sure it will help but you can have them reference what they did in ticket CR597022302.

Funny I got an email back a few hours later from another tier 2 syaing they couldn't replicate the issue (cause it was now fixed), oops! I guess they should have cancelled the escalation.

Hello telldrak,

Are you able to login now? 

Hello ErichB,

I was having issues pulling you account information to refresh your portal account. Can you please send me a private message with you account number so I can try and refresh your portal and get you Static info? 

Thank you 

Hello ErichB,

I was having issues pulling you account information to refresh your portal account. Can you please send me a private message with you account number so I can try and refresh your portal and get you Static info? 

Thank you 

I'm having the same issue, I've tried Chrome on Windows, Chrome on Mac, Safari, MS Edge, same issue.  I just transferred service and need to log in to link my accounts for billing but I'm getting stuck on this Terms of Service page.  Is there any way around this without sitting on the phone for support - I'm moving and frankly don't have the time right now to do that.

Thanks!

Clint

Sorry for the delay clintkolodziej,

You tried all the preliminary steps already. The next step would be for us to reset the password and retry. Can you sent me a private message with your account number, username in question, and preferred email so we can try and push it through? 

Thank you 

Jacob,

I sent a private message.  I also debugged what appears to be the issue.  I included it in the private message, but wanted to also post it to the forum so others can check if they are seeing the same symptoms that I am:

The issue is on the following page:

https://businessclass.comcast.net/Secure/MyAccount/UserTermsAndConditions/

When the button is pressed to accept the terms it does an AJAX POST to the following URL:

https://businessclass.comcast.net/api/bcp/TermsAndConditions/AcceptTermsAndConditions?isAccept=true 

That URL is responding with a HTTP 200 (success) response code, but the data being returned shows IsSuccess false, which is preventing the caller page from continuing as expected:

{"IsSuccess":false,"Message":null,"WifiResponse":null,"Data":{"TermDescription":null,"IsShowPrintButton":false,"ReturnUrl":"/ErrorPage?ec=500","TosSiteCoreContent":null}}

The Javascript on the caller page looks like this, as you can see it will only continue if the IsSuccess value that is returned is True, which is why I'm seeing just a stuck spinning logo:

            self.function () {
                $(document).trigger("c-page-spinner-open");
                var selfCopy = self;
                var reqObj = {
                    "isAccept": self.isTOSChecked
                };
                var params = {
                    type: 'POST',
                    url: '/api/bcp/TermsAndConditions/AcceptTermsAndConditions?isAccept=' + self.isTOSChecked()
                    //url: '/api/bcp/TermsAndConditions/AcceptTermsAndConditions',
                    //requestObject: JSON.stringify(reqObj)
                };

                self.ProcessAjaxRequest(params, function (jsonData) {

                    if (jsonData && jsonData.IsSuccess) {
                        //Need to update
                        location.href = jsonData.Data.ReturnUrl;
                    }
                });
            };

Also been having the same problem for a few months. Makes it a bit difficult to set up autobill pay. Would really appreciate it if someone from comcast would help me address the issue without me calling and spending all afternoon on the phone.

H

Same issue here.  Can somebody fix my account?

Hello demonfox, 

It should be cleared now, if you're still having issues getting past that page please let us know.