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Cannot access account page, and phone support says no account exists.

We’re encountering an issue when trying to access our account page, an error message appears. When checking the status page, it indicates that we don’t have an account. Additionally, when calling phone support and entering our business ZIP code, the system also reports that no account exists. Despite this, our internet service remains active.

Please advise on how to resolve this issue, so we can access our account information via your website. Thank you.

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Comcast_Raul

Official Employee

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54 Messages

16 hours ago

@user_6b6f25 Thank you for making us aware that you're having issues logging into your account. Have you by any chance tried going through the forgot username/password link to confirm your credentials? If not, please visit this link to obtain your username https://business.comcast.com/account/forgot-username/

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user_6b6f25

New Member

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2 Messages

We can log into our account, just fine, I am logged in now, but it says that we have no services associated, and when I try to log into the account page an error appears. Unfortunately without being able to access our account page we cannot load the full account ID. I have the last four digits.

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16 hours ago

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Comcast_Raul

Official Employee

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54 Messages

@user_6b6f25 Thanks for clarifying that for me. I'd like to take a closer look at your account to see what's going on. In order to get started, can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

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16 hours ago

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