Cancelled Service and Still Being Billed

I am writing to inform you that I am being billed for service I cancelled and equipment I returned more than 30 days ago. Your system still shows me to be an active customer with an unpaid balance. I should not be charged for service. I expect you to correct the billing error and change my status to reflect that I am no longer a Comcast Business customer.

Here is a summary of my actions to terminate my Comcast service:

• In June 2025, I spoke with a Comcast agent who explained the early termination process.
• On August 7, 2025, following instructions from the agent, I called Comcast and gave the required 30 days’ notice of termination. The end-of-service date was understood to be September 6.
• On September 5, I initiated service with another internet service provider and ceased using Comcast for internet and telephone service.
• In anticipation of problems with Comcast customer service based on prior experience, I turned off automatic bill payment for this account shortly after September 6.
• On September 9, I returned two Comcast modems via UPS. I received email confirmation that the equipment had been received by Comcast on September 15.
• On September 21, I received an emailed statement from Comcast with subject line, “Your Comcast Business billing statement is ready.” The statement claimed that I owed $161.10 which was due October 8.
• On or about October 6, I called Comcast to dispute the bill. The agent credited my account for $150.00, said he would have my status changed to show I was no longer an active customer, and that he would call back tomorrow to clear the remaining $11.10. He has not called back yet, and the billed amount remains unpaid.

My time is precious, and my patience has evaporated. Rather than waste more of both on another call to the feckless “retention” department, I am writing to request that you complete at once the required processes to credit and permanently close my internet and telephone account with Comcast Business. I will report this problem to the Better Business Bureau if I don’t get satisfactory results in 30 days.

Sincerely,

[Edited: "Personal Information"] <---- For PII/Personal or Account related information