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user_357d90

New Member

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1 Message

Thursday, April 24th, 2025 4:35 PM

Cancelled accounts continue to be billed

We cancelled PRI Trunk service in July of 2024 and Ethernet on April 16, 2025. I have confirmation of disconnect for both accounts, yet we continue to be billed every single month. PRI Trunk is now showing almost $5K past due, which I will not be paying. I have called every single month for the PRI service and have been told that it will be corrected. I have also emailed to the contacts that I have (Matthew [Edited: "Personal Information"], Robert [Edited: "Personal Information"], Kelli [Edited: "Personal Information"], Melanie [Edited: "Personal Information"]) No one seems to be able to get this resolved. I am done wasting my time calling and emailing. 

Question

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Updated 

9 days ago

 • Edited

18

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Comcast_JosephA

Official Employee

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278 Messages

9 days ago

user_357d90 our team can always follow up on the account activity and do all we can to help. We would need to email and collaborate with the right teams. You can use the Direct Messaging icon at the top of the page to send your name, service address, and the account numbers of the accounts that  should be closed. 

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