New Member
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1 Message
Canceled service and still being billed
I have canceled service via telephone the middle of August as our business was moving locations and we have had more times our internet was not available during our time in business or every time I would come in I would have to reset the router. Regardless we have not used the service or been in our location since September 1st, 2025. I have not received anything as I was told I would receive a label to return the equipment. I am still being billed and you can tell my the comcast security edge notices that we have not used the internet in over a month. I do not have the time to sit on hold and talk to someone again, your chat and email do not work. Please advise who I can get in touch with to have this resolved ASAP. Thank you.
Comcast_Jonathan
Official Employee
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7 Messages
20 days ago
Thank you for reaching out. We will be more than happy to assist you further. Please send us a message so that we can better assist you.
To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_98c148
New Contributor
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5 Messages
16 days ago
This seems to he a common issue with Comcast Business. We cancelled 9/8 and yesterday they sent us an "overdue" notice for the period of 9/10-10/9 and an invoice for 10/10-11/9. I've currently been on hold for an hour and 45 minutes waiting to speak to manager who I doubt will ever pickup. This IS a violaton of the Fair Dept Collection Practices Act. I'm so glad MetroNet now serves our area. Litetally 40 times faster for a fraction of the cost.
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