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user_161cc5
1st Topic

New Member

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1 Message

Tuesday, September 23rd, 2025

Cancel

Please cancel our service at [Edited: "Personal Information"]

 thanks,

[Edited: "Personal Information"]

Question

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Updated 

26 days ago

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Comcast_Joe

Official Employee

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15 Messages

26 days ago

Good morning, @user_161cc5 our team can help. 

Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

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