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New Member

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2 Messages

Wednesday, July 2nd, 2025 5:12 PM

CANCEL BUSINESS INTERNET AND BUSINESS VOICE EDGE SERVICES

Hello. Would like to cancel our business accounts for internet and voice edge phone services immediately. We have had nothing but problems since we moved locations and had our service switched over. I have called the retention department and am on hold for long periods and I have to work so I do not have that kind of time sit on hold for a representative. Have contacted customer service for help to correct issues and they always refer me to the app or say it is working when it clearly is not! If it was working, I would not be calling! Problems include- Be Anywhere App not working properly to manage our accounts, calls not set up from specific numbers to ring through to the Main Line during business hours, Voicemail message is set up but hangs up so clients are unable to leave messages, and 2 of our phones are not working correctly- one not working at all and the other cannot pick up calls even when transferred directly to their extension.

Official Employee

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23 Messages

4 days ago

 

user_b114d9 Good afternoon! Thank you for reaching out to our Xfinity Business Community. I can see how this would be a frustrating experience, and is not one we want our customers to have. I'm happy to help get you in the right direction for getting the support you need. In this instance, speaking with our business team would be the best route to go. I have included the phone number below, just in case you have a different one. I'd also like to follow-up with you to be sure you were able to get in touch with them to get the issues addressed. When would be a good time to circle back with you? 
 
Comcast Business Customer Service
 
1-800-391-3000

 

New Member

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2 Messages

Hi Kassie. Thank you for the phone number- that is the one I have as well. Please follow up with me tomorrow (7/3) after noon EST. Thank you.

Official Employee

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23 Messages

 

user_b114d9 You're welcome! I will be sure to follow up with you tomorrow. If anything comes up between now and then, please feel free to use this thread. I look forward to chatting with you tomorrow. 

 

Official Employee

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33 Messages

Hey there, @user_b114d9! Were you able to get a hold of the team?