New Contributor
•
3 Messages
Business Internet with Resident TV
Recently switched from resident to business class internet. Still have residential television. Contacted Comcast Residential they said to contact Business and I keep bouncing back and forth between the two with no resolution. Can't access Comcast Wi-Fi hotspot thought info said I could still. My televisions will no longer contact anything on the internet telling me I need Xfinity internet. Anyone who has a solution please post so I can resolve this. Thank you.
Comcast_JosephA
Official Employee
•
282 Messages
5 years ago
Hello, how are you? I hope overall your Tuesday is going well. I am sorry your experience on the phone is hindering your experience. I know bouncing back and forth between people is exhausting and time-consuming. I will be more than happy to help. I just need to take a closer look at both accounts. Are you able to send a private message with your account information? Are you able to include your name, the service address, and the account number for both accounts?
0
0
Blair
New Contributor
•
3 Messages
5 years ago
Sent you message.
0
0
CC_Anisa
Retired Employee
•
348 Messages
5 years ago
Hi there, we are sorry for the delay and I am not showing a private message from you. Can you send us one more?
0
0
Blair
New Contributor
•
3 Messages
5 years ago
Just sent another message.
0
0