New Contributor
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5 Messages
Bulk account issue
We have a bulk account with about 15 accounts under it. For some reason today, I received a past due notice for one of the accounts under the bulk account. I called into support which is the worst support on earth when you reach the call center. I was transferred 7 times, explained the issue 9 times and after 54 minutes of this, the last transfer disconnected me. I need someone to contact me so we can get this resolved. Thanks.
Comcast_BrianA
Official Employee
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39 Messages
4 hours ago
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_ba1388
New Contributor
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5 Messages
4 hours ago
Sent, thanks. I'll leave my contact info in there as well.
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