Billing Dispute

Subject: Urgent Billing Dispute – Escalation Required Before Formal Legal Action

To Comcast Business Corporate and Forum Administrators:

I am writing with deep frustration and disappointment in the complete lack of resolution regarding a billing error and subsequent account mismanagement that has now escalated beyond reason. I am posting here as a final attempt to resolve this issue before filing formal complaints with the Massachusetts Attorney General’s Office and the Better Business Bureau.

For years, I have been a Comcast Business customer, paying approximately $346.32 per month for what has always been subpar internet performance—slow, unstable Wi-Fi that was, unfortunately, my only option until recently. As of April 2025, I received a sudden and unexplained bill for $644.17, a staggering increase of $297.85.

Since then, I have spoken with no fewer than ten different representatives across 12 different opened (and prematurely closed) tickets, all of whom promised a correction or account credit. These representatives include:

• 4/11 – Kristen

• 4/24 – Tim

• 4/25 – Penny [Edited: Private information]

• 4/28 – Comcast Loyalty Department

• 5/13 – Mike

• 5/21 – Travis [Edited: Private information]

• 5/29 – Tedris

• 6/10 – Mr. Hassan

• 6/13 – Josh

• 6/13 – Jenny

The cause of the billing increase? Comcast mistakenly believed a phone line had been ported out, which was later disproven by your own inquiry with the third-party service, Neustar. Despite acknowledging the error, no correction has been applied to my account.

To make matters worse, after I cancelled my account in May due to this appalling experience (and returned the modem as instructed), I have now received a past due bill for over $1,700 dated June 13, 2025. This is unacceptable and appears retaliatory. I will not be paying this fabricated balance.

I have given Comcast Business ample time, patience, and documentation to resolve this properly. If I do not receive immediate contact from someone at the corporate escalation level who is authorized to fix this once and for all, I will proceed with:

• Filing a formal complaint with the Massachusetts Attorney General’s Office

• Submitting a case to the Better Business Bureau

• Sharing my experience publicly through multiple business and consumer protection channels

This has gone on long enough. Comcast must do the right thing and correct this now.

I can be reached directly to resolve this matter, and I urge someone with actual decision-making power to contact me without delay.

Sincerely