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user_0c0225
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2 Messages

Monday, November 18th, 2024 6:25 AM

billing dispute on invoice#[Edited]

Hi Comcast team, 

  Our contrct is 3 years term, and MRC should be $350, but from your Sep invoice, the price increased from $350 to $360, plus related tax.  Pls help to issue total credit of $48.22 for below 3 invoices:

1.  Credit of $10.47 for invoice#[Edited: "Personal Information"]

2. Credit of $15.63 for invoice#[Edited: "Personal Information"]

3. Credit of $15.8 for invoice#[Edited: "Personal Information"].

  What's more, pls correct this service MRC of $350 in your system ASAP. 

  Thanks!

Br/Alice

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Updated 

2 months ago

 • Edited

37

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Comcast_Eric

Official Employee

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34 Messages

6 months ago

 

user_0c0225 Thanks for reaching out today with your billing concern. I would be happy to review your billing, and correct any errors. Can you please send me a direct message with your name, and full service address to locate the account please? To send a direct message:

Ensure you are first signed in, then you will see an icon at the top right of your page.

From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.

Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

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user_0c0225

New Member

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2 Messages

Hi Eric, my name is Alice [Edited: "Personal Information"], full service address is  [Edited: "Personal Information"] and [Edited: "Personal Information"].  Account Number is [Edited: "Personal Information"].  From 2024.9.16 until now, total $76.1 need credit back.  Pls help to issue credit for them ASAP, and pls change MRC of this service to $350 as our signed contract to avoid any dispute in future. Thanks!

Invoice Date Invoice No.  Invoice Amount   CDS should pay   Need credit
2024-9-16 [Edited: "Personal Information"]                     521.27                     510.80                   -10.47
2024-10-15 [Edited: "Personal Information"]                     526.43                     510.80                   -15.63
2024-11-15 [Edited: "Personal Information"]                     526.60                     516.60                   -10.00
2024-12-15 [Edited: "Personal Information"]                     526.84                     516.84                   -10.00
2025-1-15 [Edited: "Personal Information"]                     532.96                     522.96                   -10.00
2025-2-15 [Edited: "Personal Information"]                     533.12                     523.12                   -10.00
2025-3-15 [Edited: "Personal Information"]                     533.29                     523.29                   -10.00

(edited)

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2 months ago

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Comcast_PeterB

Official Employee

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31 Messages

Thank you for reaching out and providing your details Alice. It's nice to meet you and hope you are doing well. For Comcast Business Billing concerns you will need to contact out Business department. Business Customer Support team at (800) 391-3000. 

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2 months ago

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Comcast Business

Official Employee

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232 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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2 months ago

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