Autopay discount

When I signed my Comcast Business contract, I was told I'd get a $10 discount for choosing ebilling and autopay. I opted in for both, added my business debit as the default payment simply because my card was handy, and then didn't think anything further about it until I realized there was no discount on my first bill. In the meantime I changed the default payment to my business checking - but now when I inquired about the discount, a chat representative told me I can't get it since I initially used the debit card. Is that correct?? I used it literally one time and then switched to checking, and I'm no longer eligible for the $10 credit going forward? Can someone in customer service please help?

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Accepted Solution

Comcast_Victor

Official Employee

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16 Messages

12 days ago

user_lakepoint Hello, the account should receive the discount after the first successfull draft takes place from your checking account. Keep in mind that the checking account is needed to qualify for the $10.00 discount. Using a debit card provides a lower discount.

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user_lakepoint

New Member

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2 Messages

Thank you, Victor - that makes more sense than what the chat rep said. I didn’t notice any discount at all for using my debit card, so hopefully it works with checking.

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12 days ago

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user_51251e

New Contributor

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1 Message

9 days ago

They didn't even bother reaching out to their customers to let them know that they changed this. Comcast is horrible and I hate that they lack transparency with their customers, especially small businesses.

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