New Member
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4 Messages
Active Account Keeps Defaulting to "Pending Order" Account - Can't Add users
When I log in to my account I first get an error (Sorry! Something went wrong.) but when I select "Please Retry" it logs into the correct account management page where I can see the balance owed, etc but *any* selection after that brings me to the service order page/account and fails after that.
Comcast_Paula
Official Employee
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26 Messages
3 years ago
Hello @user_bbb7f6 I'm sorry for the trouble you are seeing trying to access your account. Thanks for brining the trobule to our forums!
Are you able to clear the cache and cookies for the browser or use an incognito mode to sign in? Since the retry is allowing the access, I think that the credentials are correct and it may be a hiccup with the browser.
Another option, have you tried to access the account with the Xfinity My account app?
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