Account Rep - Contact Information

Does Comcast have dedicated Account Reps?  I need to talk to someone other than the standard person when I call business support...I've logged 26 hours on the phone with them in the last 2 week, and 2 tech visits just to get internet working.

Now I've been having horrible experience trying to get remote call forwarding scheduled from one site to another...something the sales rep said we would not have a problem as this is done all the time.  And the best thing to do is establish service at the new location first, then just port the numbers over when you are ready.

From my last conversation I have a 5-7 day window, where comcast, at their convienence will move the numbers...that's helpful, when we will be MOVING from one building to another on a specific DAY.