New Member
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1 Message
30 Days notice for cancellation
Recently, we are moving location and reach out to cancel our existing service. Customer support required 30 days notice for cancel. This is the exact reason why we do not and will not chose comcast in our new location. Hoping that other people take a page out of this and avoid paying for the extra month of useless service.
Comcast_Seth
Official Employee
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6 Messages
6 days ago
Good day user_6350bd! Congrats on your new business location, and thank you first and foremost for any amount of time you allowed us to care for your business 🙌 While we hate to lose you as a member of the family, we understand these things can happen, and want to make sure any cancelation of services is handled as smoothly as possible. If you're still needing help or have questions, please send our team a direct message with your full name, the name listed on the account (if different), the business name on the account, the phone number for the account, and the full the service address.
To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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