New Member
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2 Messages
10-day wait for tech visit while my business grinds to a halt — need expedited help
Our Comcast Business modem is displaying a yellow alert triangle and appears to be faulty — we may have a bad line as well. Despite this being a business-down situation, the earliest technician appointment we were given is a week and a half out. I offered to swap the modem myself at a store and was told that wasn't possible because it's a business unit. Our operations are grinding to a halt every day this goes unresolved, and so far the only resolution offered has been a $45 credit and instructions to wait. We're paying for business-class service precisely to avoid extended downtime like this. Can someone please help expedite a technician visit or an equipment replacement?
Comcast_JosephA
Official Employee
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288 Messages
10 hours ago
Hello, @user_hofc we can double-check everything on the account for you. Let's take a closer look at the appointment. Please send us a direct message with your name, service address, and account number.
To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Messaging” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Comcast Business" in the "To" line and select "Comcast Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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