zoning change from commercial to residential, without needing to cancel

Hello,
I would very much appreciate help with a zoning change from commercial to residential, without needing to cancel and the liability for cancellation fees.
After spending about 4 hours on the phone, I was told that I have to continue using the business plan, and was sent an email for the same contract with a fee increase from $80 a month to $90 a month.
I never experienced anything like this in my life before, and I'm 78years old.
Thank you.

Responses

Comcast_Airelle

Official Employee

•

82 Messages

3 years ago

Hi there! Thanks for reaching out to us today. Is the location deemed a business with the post office?

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user_436471

New Contributor

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2 Messages

3 years ago

Thank you...
No, it's a single private dwelling.
In the meantime, I received a call and agreed to a switch to a non-contract account for $99.00, and later cancel and switch to Infiniti.
Thank you kindly.

(edited)

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Comcast_Airelle

Official Employee

•

82 Messages

We would like to take a deeper look into this for you!

Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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3 years ago

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