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mrshyvley's profile

New Contributor

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12 Messages

Friday, March 31st, 2023 2:54 PM

YOU DO have a choice about Security Edge in your contract for service

​Security Edge messed with my business network functioning properly.​

​When making a contract for service with your Comcast Business account, do you have a choice about whether it has Security Edge included with it?​

​YES you do have a choice.​
​If you don't want it, just be sure when you negotiate your contract to INSIST it not have Security Edge, and before you sign it confirm that it doesn't.​

​I have a Static IP block and Security Edge messed up the function of my network.​
​The most noticeable was it kept the DNS from working properly, even after everything Security Edge allowed me to turn off.​
​SO I had to re-do my contract to have Security Edge removed so i could have an open "clean pipe" to the Internet.​
​It was even cheaper after Security Edge was removed.​

​In my case, the Comcast Sales agent made it sound like I had no choice to include it, even after I told her multiple times I didn't want or need such a thing.​
​That was a waste of my time trying to get my network working properly again, and of Comcast Business's time fixing what their Sales Agent kept from telling me.​

Official Employee

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32 Messages

2 years ago

Hi @mrshyvley, Thanks for coming to our community with your concerns about security edge. I saw another comment were you mentioned this was resolved, but we wanted to confirm if you need any help with your account or services? 

New Contributor

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12 Messages

@Comcast_Kei​  Hi, everything is resolved now.
I spoke with a great guy from Retention who informed me I could change my contract to one that did NOT have Security Edge.
He wrote me up a new contract without Security Edge, I signed it, and everything's good!
My network is back working normally again.

My ONLY complaint is why did the original Sales Agent not let me know that I could get the contract without Security Edge, even though I told her more than once I didn't want it?
OTHER THAN THAT, I'm a happy customer again!  :-)

Official Employee

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81 Messages

I really am sorry for that experience with the first representative. We have limited access to business accounts and mainly to its contracts and what the contracts entail. If you would like you can go to http://my.xfinity.com and scroll to the bottom there will be a link that says "Submit Feedback". That is where you will want to provide your feedback.