New Contributor
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5 Messages
WiFi connections dropping Internet every day at different times. Hard wired connections do not drop
Details:
- Every afternoon all WiFi connections drop internet access
- Hard wired computers do not lose connectivity
- The WiFi connections do not drop and the signal shows as strong, but no web access is available
- Open sites fail to connect, new sites fail on the DNS lookup
The resolution is to turn off WiFi on each computer and then turn it back on. This works 100% of the time.
If I resolve one computer, the others still won't connect until their WiFi's are reset.
Even through this is an easy fix each time, it's very frustrating, and causes bigger issues when I'm on a Zoom call.
Comcast_Gabriel
Official Employee
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298 Messages
4 years ago
Hi, there! Thanks for spending your time to reach out to Comcast over forums! We appreciate you for your time and patience. We are doing our best to respond as quickly as possible during these challenging times. It is known that there may be delayed responses. I am sorry to learn about the internet service interruptions. As a customer myself, I understand how frustrating this can be when on a zoom call! You have reached the right place for help with the internet service concern! In order to further assist, would you mind sending over a private message by clicking on my handle (Comcast_Gabe) and verifying your first/last name, address, and account number or a phone number linked to the account? This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.
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nataliabenza
New Member
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1 Message
4 years ago
Hello!
I am experiencing same problem for the past 4 months! we are so frustrated and COMCAST does not seem to care- we are a pediatric clinic and had to cancel patients at least 2 days due to internet and phones down. Please please help me if you get any help/answer from anyone!!! This is so infuriating, I finally got a hold of someone beginning of this week and wanted to charge 99$ for sending a tech team!!!!!
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CC_BrianC
Contributor
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6 Messages
4 years ago
We can help with your service. Please send a private message so we can assist.
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PSDaveC
New Contributor
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5 Messages
4 years ago
Hi Gabe,
I'm responding to your request but then cannot find the conversation. Could you let me know where we are with this issue?
Cheers...
Dave
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ROUTER
New Contributor
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6 Messages
4 years ago
🔗
Can you log your device? The problem is in the modem - router device, many wifi problems that can be accessed from the system log records are caused by channel conflict and dual band frequency. Receiver and transmitter compatibility is important in this regard. Your phone and latop must be compatible with the internet device specifications.
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PSDaveC
New Contributor
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5 Messages
4 years ago
It's a strange problem. The WiFi connection does not drop and I still get full signal, but all WiFi connected devices lose access to the internet at the same time (2 Macbook Pros and iPhone). If I turn off WiFi on one device and reconnect, the issue resolves, but the other devices still wont connect until their WiFi is reset.
Cheers...
Dave
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PSDaveC
New Contributor
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5 Messages
4 years ago
Here are my logs for the last month. Note they all happen just before 4pm:
FW.IPv6 INPUT drop , 1293 Attempts, 2021/3/25 15:57:20 Firewall Blocked
FW.IPv6 INPUT drop , 1414 Attempts, 2021/3/24 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1718 Attempts, 2021/3/23 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1105 Attempts, 2021/3/22 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1128 Attempts, 2021/3/21 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1512 Attempts, 2021/3/20 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1245 Attempts, 2021/3/19 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1511 Attempts, 2021/3/18 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1372 Attempts, 2021/3/17 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1609 Attempts, 2021/3/16 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1112 Attempts, 2021/3/15 15:58:02 Firewall Blocked
FW.IPv6 INPUT drop , 1809 Attempts, 2021/3/14 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1134 Attempts, 2021/3/13 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1596 Attempts, 2021/3/12 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1629 Attempts, 2021/3/11 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1334 Attempts, 2021/3/10 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1580 Attempts, 2021/3/09 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1112 Attempts, 2021/3/08 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1101 Attempts, 2021/3/07 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 2144 Attempts, 2021/3/06 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 2097 Attempts, 2021/3/05 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1562 Attempts, 2021/3/04 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1537 Attempts, 2021/3/03 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1210 Attempts, 2021/3/02 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1114 Attempts, 2021/3/01 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1083 Attempts, 2021/2/28 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1207 Attempts, 2021/2/27 15:58:01 Firewall Blocked
FW.IPv6 INPUT drop , 1535 Attempts, 2021/2/26 15:58:01 Firewall Blocked
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DeShark
New Contributor
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2 Messages
2 years ago
I am having this same issue now for a few months. It appears the router needs to be swapped out. And why can't I open ticket on the website? Hello.. this is 2023!!
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