New Member
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1 Message
why am I not able to access Xfinity Wifi Hotspot
I have been received the following message whenever I have tried to access the Xfinity Wifi hotspot :
Access Denied
You don't have permission to access "http://login.xfinity.com/login" on this server.
Reference #18.89ed2117.1793290806.1c9675ab
https://errors.edgesuite.net/18.89ed2117.1793290806.1c9675ab
This appears when I am trying to connect to xfinitywifi after I just input my log in information. Normally, I have no issues but this last week I have not been able to access internet through the xfinity wifi hotspots.
Comcast_Asia
Official Employee
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27 Messages
13 hours ago
Hello @user_d48bc0. Thank you for posting on the Comcast Business forum. I definitely understand how frustrating it can be to suddenly have trouble connecting when you normally have no issues using the WiFi hotspots. I’d be happy to help troubleshoot this with you and see if we can get you connected again.
To start, are you using the same Xfinity ID and password that you normally use to sign in?
Are you using the Comcast Business app or a web browser to access the hotspot?
You may find this article to be helpful: https://business.comcast.com/support/article/internet/comcast-business-access-public-xfinity-wifi-hotspot
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